The service collects email addresses, payment information, and device information, which is used for account creation, service delivery, and payment processing. While there is a no-logs policy for traffic, the collection of data for analytics and marketing, with opt-out options, indicates a moderate level of data collection.
"Proton VPN is a no-logs VPN service, meaning that we do not log users’ traffic or the content of any communications."
"When you create an account, we collect your email address and payment information."
"This information is essential for account creation, service delivery, and payment processing."
"We also collect some information about your devices and operating systems, but this information is kept to a minimum and anonymized whenever possible."
"For example, we need to know whether you are using a Windows, macOS, Android, or iOS device so we can provide you with the correct version of our apps."
"We also use cookies and similar technologies to collect information about your use of our website and services."
"This information is used to improve our website and services, and to personalize your experience."
"We use third-party analytics tools, such as Google Analytics, to help us understand how users use our website and services."
"We collect your email address to send you important updates and announcements related to your Proton VPN account and our services."
"We may also use your email address to send you marketing communications about our products and services, but you can opt-out of these communications at any time."
"We collect payment information to process your subscription payments and prevent fraud."
"We use third-party payment processors to handle your payment information securely."
Data Sharing
5 /10
Good
Your data is shared with various partners, including service providers, affiliates, and potentially third-party partners for marketing. You have limited control over how your data is used, and there is a risk of your information being used for purposes you did not intend.
Data Retention and Security
8 /10
Good
Your data is protected by good security measures, including encryption and secure storage. You have reasonable retention periods, and deletion options are available to you.
User Rights and Controls
9 /10
Good
Users have extensive control over their data, including access, correction, deletion, and portability, along with granular privacy controls like opting out of marketing and managing cookies and location services. This provides strong protection and flexibility for users to manage their personal information.
Transparency and Clarity
8 /10
Good
The policy is written in clear language and provides examples to help users understand the privacy practices. Users can easily find information and stay informed about updates through regular notifications.